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Based in Porte-de-Savoie near Chambéry since July 2010, SRAM France, a subsidiary of the American equipment manufacturer, moved into its new offices a few weeks ago, a few kilometers from the original site. A new 1600 m² space allowing the brand to consolidate its presence in France.
Source: Press Release
“This new site is part of SRAM’s continued development in the French market and, more broadly, in Southern Europe in recent years,” says Charlotte Vissing, site manager. “It allows us to offer our consumers and partners the highest level of SRAM service.”
After starting with a small team dedicated to After-Sales Service, SRAM France now has 18 employees from various departments, including Product Development and Marketing.
SRAM Technical Support (STS) provides direct technical service, advice, and warranty processing for SRAM, RockShox, Zipp, Quarq, Truvativ, Hammerhead, and TIME products to retailers in mainland France, Belgium, Luxembourg, and the French overseas departments and territories, as well as to distributors and bicycle manufacturers.
SRAM France supports cycling professionals through a comprehensive training program, delivered by SRAM Technical University (STU), which allows them to acquire technical expertise on all SRAM products.
SRAM France is one of seven structures in Europe providing technical service to industry professionals, alongside Germany, Benelux, Spain, Italy, Scandinavia, and the United Kingdom.
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