Shimano announces a voluntary inspection and replacement program for certain cranksets

In line with its commitment to safety and quality, Shimano is voluntarily recalling certain 11-speed Hollowtech road cranksets produced before July 2019, due to a potential bonding separation issue.

To address this situation, Shimano will have cranksets produced before July 2019 inspected by authorized Shimano retailers. Shimano will replace any cranksets that do not pass the inspection process. No further action is needed for cranksets that pass the inspection process. The CPSC has reviewed and approved Shimano’s proposed voluntary corrective action plan. It is designed to give consumers several ways to determine if their crankset has a potential bonding separation issue and to quickly eliminate any potential safety risk. Not all Ultegra and Dura-Ace cranksets need to be inspected. Only cranksets produced before July 2019 need to be. Step 1 below indicates how to determine if your crankset needs an inspection.

Crankset Identification and Inspection Process

Follow the instructions in Step 1 to find out if your crankset needs to be inspected. More detailed information can be found below.

Step 1 – Determine if this notice applies to your crankset

• Step 1A – Identify your crankset’s model number • The affected model numbers are DURA-ACE and ULTEGRA cranksets with the following numbers: ULTEGRA FC-6800, FC-R8000 and DURA-ACE FC-9000, FCR9100 and FC-R9100-P. The model number is stamped on the inside of the crank arm, towards the bottom of the crank arm.

• Does the model number on your crankset match the model numbers above?

• NO: Your crankset is not affected and no further action is needed.

• YES: Proceed to Step 1B.

Step 1B – Identify the production code stamped on the crank arm

• A production code is stamped on the inside of the crank arm, towards the bottom of the crank arm. The affected models are those produced before July 2019 that bear the following two-letter production code on the back of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE and RF. Please proceed to Step 2 if your crank arm has this code. If your crankset does not have any of these codes, please proceed to Step 3.

• If you have noticed changes in the feel of the crank arm when pedaling or if you hear noises or creaks, please proceed to Step 2.

• Consumers who believe their product may be affected or who are unsure how to check the manufacturing code are asked to contact an authorized Shimano retailer to schedule a free inspection of their crankset. Please read the instructions below to understand the procedure. You can also call the brand at 844 776-0315 for assistance.

• Consumers with cranksets whose codes are not specified in this notice do not need to take any further action regarding this safety recall or inspection. Please proceed to Step 3.

Step 2 – Bring your bike to the retailer for inspection

• Shimano has developed a crankset inspection process and will provide clear instructions and tutorials to retailers. o You can bring your bike to a participating retailer starting October 1st.

• The retailer will inspect your crankset for signs of bonding separation or delamination.

• Retailers will submit the required information to Shimano so that we can document the inspection, results, and replacement of cranksets if applicable.

• Shimano is required to retain this information for CPSC reporting and to ensure the process has been completed.

• Consumers whose cranksets show signs of bonding separation or delamination during inspection will receive a free replacement crankset from Shimano, which will be professionally installed by the retailer.

Step 3 – Ride safely and continue to inspect your bike/equipment

• If your crankset passes inspection and shows no signs of delamination, we thank you for your patience and diligence with this safety inspection. You can continue to use your crankset normally.

• If your crankset needs to be replaced, we thank you for your patience during the process.

• We encourage all cyclists to diligently maintain their bike and cycling equipment.

• Have your bike regularly serviced and inspected (ask your retailer for recommendations based on your riding habits).

• Pay attention to changes in the noise and riding feel of your bike. Changes may indicate wear, breakage, or a need for adjustment of a component on your bike. *If the replacement crankset is temporarily unavailable, Shimano will keep a record of retailer requests and inform retailers when replacement parts become available.

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