JOB – Three positions open at Specialized France

Specialized France is recruiting a Customer Service / After-Sales Advisor, a Visual Merchandiser, and a Financial Business Partner. Details of these job offers can be found below.

Are you Specialized? Working in an industry you’re passionate about is exciting. Specialized’s company culture attracts people from diverse backgrounds who are all passionate about cycling. This is what drives them to make a difference every day in their work. Specialized is one of the world leaders in manufacturing bicycles and accessories, and is committed daily to the evolution of society because the brand is convinced that cycling changes lives!

CUSTOMER SERVICE / AFTER-SALES ADVISOR

Job Description

To strengthen its Customer Service Department, Specialized is recruiting an After-Sales Customer Service Advisor to be integrated into the France Marketing office based in Valence (26). Is customer relations your strong suit, and do you enjoy finding solutions? Join a dynamic team in a collaborative environment.

Mission Description

• Analyze and process requests from brand resellers to provide them with advice and solutions by phone and in writing.
• Provide unwavering support to resellers through technical advice on products, on the tools available to them, and occasionally process product returns in the workshop.
• Cultivate a lasting and sincere relationship to ensure the required level of service in conjunction with the field team.
• Process all requests from consumers to provide them with the best possible experience with the brand.

Required Skills

You are a good fit for this position if you possess the skills below:

• Listening and support skills, prioritizing customer satisfaction.
• Excellent oral and written communication skills. Good level of English.
• Analytical, organizational, and problem-solving skills.
• Knowledge of Specialized products and the cycling industry.

Candidate Profile

With a Bac +2 degree and at least 2 years of experience, you are passionate about Customer Service and the world of cycling. You are methodical, rigorous, and possess strong interpersonal skills. Experience within the Specialized reseller network would be a plus.

➔ Apply by sending your CV and cover letter to: recrutement-fr@specialized.com
➔ Position to be filled early 2022

VISUAL MERCHANDISER

Job Description

To strengthen its Retail department within the headquarters of the French-speaking Markets based in Valence (26), Specialized is recruiting a Visual Merchandiser. You have a graphic sensibility and want to contribute to the Specialized brand identity within the network of qualified resellers. You will work alongside the Retail coordinator to optimize the customer experience through an omnichannel strategy. Your main mission will be to support the Retail coordinator in the development of new store projects. Your second mission will be the creation and management of signage (ILV/PLV).

Mission Description

1 RETAIL COORDINATOR SUPPORT
• You participate in the development of the creation or redevelopment of sales areas.
• You support the Retail coordinator during the effective preparation and during the on-site implementation of these new projects.

2 CREATION AND MANAGEMENT OF SIGNAGE (ILV/PLV)
• You master graphic tools for creating in-store signage (Indesign and Illustrator are mandatory, good knowledge of SketchUp).
• You coordinate printing with our printing service providers.
• You manage the implementation of marketing campaigns in terms of merchandising when new products are launched.

Required Skills

You are a good fit for this position if you possess the skills below:

• Aesthetic and creative sensibilities in space planning,
• An attentive eye for detail,
• Adaptability and ability to work under deadline constraints,
• Ability to work both autonomously and as part of a team,
• English skills required and excellent French,
• Knowledge of the Retail sector and the cycling industry in particular.

Candidate Profile

With a minimum Bac +2 degree in Indesign and/or Visual Merchandising, you are methodical, rigorous, and possess strong interpersonal skills.

➔ Apply with CV and cover letter to: recrutement-fr@specialized.com
➔ Application deadline January 2022. Position available from January.

FINANCIAL BUSINESS PARTNER

Job Description

To establish the Accounting/Finance department within the headquarters of the French-speaking Markets based in Valence (26), Specialized is recruiting a Financial Business Partner. Alongside the market manager, you will conduct in-depth financial analyses to support the company’s growth. This role includes responsibility for accounting, budgeting, and the strategic financial plan. Reporting tasks must be performed in English, so it is essential to communicate perfectly and master accounting and financial vocabulary.

Mission Description

1 Accounting
• Implementation of FEC (Fichier des Écritures Comptables – Accounting Entry File),
• Review of monthly (Income Statement, Balance Sheet, accrual accounts, etc.) and annual accounts,
• Implement actions to improve financial statements and internal processes,
• Management and analysis of investments,
• Ensure compliance with French accounting and tax regulations,
• Budget reconciliation and action plan monitoring.

2 Performance Management
• Early warning report on sales and margin,
• Support the market manager in the financial and strategic steering of long-term development plans. Perform group-level reporting,
• Establish and present the annual operating budget for the French-speaking markets,
• Provide monthly analysis of market results to the Market Leader and the group and proactively propose measures to respect the strategic plan and achieve agreed financial objectives,
• Identify regional expansion opportunities with the Market Leader and establish corresponding business plans.

3 Budget and Sales Planning
• Coordinate and establish the sales and margin budget,
• Coordinate and monitor the marketing budget,
• Budget personnel needs,
• Monitor the budget calendar and meet key milestones,
• Create processes and tools to enable integrated cross-functional planning,
• Adjust objectives based on input management,
• Produce clear and regular reports.

4 Market and Competition Analysis
• Analyze product, distribution channel, and market trends,
• Analysis and understanding of retail,
• Competitor actions and assessment of financial impact and required response,
• Support and identification of future strategic priorities,
• Support, identification, and development of opportunity areas.

Required Skills

You are a good fit for this position if you possess the skills below:

• Master’s degree required, with a specialization in Financial Analysis
• More than 5 years of accounting experience combined with experience in management control,
• International experience,
• Native French and perfect English,
• Knowledge of the sports industry and the cycling industry in particular is a plus.

Candidate Profile

With a minimum Bac +5 degree in Finance/Accounting, you are methodical and master reporting tools, and you enjoy working in an international and multidisciplinary environment.

➔ Apply by sending your CV and cover letter to: recrutement-fr@specialized.com
➔ Application deadline until end of December 2021. Position available from January.

Specialized aims to increase the representation of all races, genders, and types of profiles in the cycling industry and is committed to promoting diversity and inclusion within its team where everyone thrives. Specialized encourages everyone – especially those from marginalized groups – to apply for its job openings and help it earn the position of cyclists’ brand of choice. Specialized is always looking for creative, innovative, and passionate individuals eager to contribute to its mission of moving the planet forward by pedaling.